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It's
A Cracker ! | | | IT'S
A CRACKERS ! THE BEST OF THE BANDS YOU'VE NEVER HEARD! The "It's
A Cracker" concept is designed to encourage you to take musical chances.
We think all music should be returnable if you don't like it but most of our suppliers
don't agree with our opinion. So, we make available what we can hoping you will
consider trying music you are unsure of.
IT'S
A CRACKER! SARA COX
Crowded Is The New Lonely On
Cox's third solo release she explores the compromises of domestic life. A mother
of three, Cox touches on both the demands of family and the isolation one can
feel despite standing amongst the throngs. Her voice, reminiscent of Shelby Lynne's
smokiness sans the hurt, along with her eye for life's subtleties are the centerpiece
of this beautifully melancholic album. Over ten tracks Cox captures a snapshot
of her life at this moment, offering a diary as much as a selection of songs.
-- Jeff Weiss, Miles of Music (self-released) REVIEW
+ SOUND CLIPS CD $12.49
IT'S
A CRACKER! LOUIS LEDFORD Adios Richmond,
Virgina native writes narratives about those in life who had the coin come up
tails, when heads was the correct call. These are stories of common folks, the
troubles they experience and the effects on the human spirit. A lonesome Piedmont
finger-picking style accompanies his lonesome tales. Bob Rupe's production is
sympathetic to Ledford's style, letting the lyrics breath with minimal accompaniment.
J. Holdren said in 9X Magazine, "[Ledford's] stories seldom end with a hero
on the proverbial mountaintop. His narratives are typically told by the losers,
those close to the edge, in the grandest sense. . . Adios King represents Ledford's
most accomplished work, which at it's peak stands shoulder to shoulder with that
of modern luminaries as Gillian Welch, Patty Griffin, and the like." -- Jeff
Weiss, Miles of Music (Waterbug) REVIEW
+ SOUND CLIPS CD $9.99
IT'S
A CRACKER! SALTY DOGS Autoharpoon The
second album by Arkansas' Salty Dogs continues the emulate the "Ghost of
Buck, Spirit of Dwight" sound from their first album. Brad Williams's songs
are pure and honest as he effortlessly moves from country to gospel and back.
The backing musicians, Bart Angel (drums), Mike Nelson (bass) and Nick Devlin
(guitars and lap steel) are a terrific country band. The beauty of this album
is it captures that same kind of magic Dwight Yoakam offered up 20 years ago and
Owens long before him. The music is essentially rural, but not primitive. It is
every man, but the folks in the big city can relate. Second time out and the Salty
Dogs have again produced an excellent real country record. -- Jeff Weiss, Miles
of Music (Big Bender) REVIEW
+ SOUND CLIPS CD $9.99
IT'S
A CRACKER! WHISKEY CHIMP Ventura The
Chimp, as they are known to their fans, "sound" like a traditional string
band. Below the surface of four-part harmonies and smoking instrumental prowess,
The Chimp have a glint in their eyes as they bring an irreverence to the song
subject matter, dragging the traditional format into the 21st century. The band,
comprised of traditionalists and reformed punk rockers, is described as, ".
. . Rich in harmonies, insightful and oft cleverly comical lyrics and crisp instrumentation
performed with both masterful skill and schoolboy glee." The Chimp honor
the tradition, but bring a joyful modernity to a sometimes stuffy genre. -- Jeff
Weiss, Miles of Music (FP Records) REVIEW
+ SOUND CLIPS CD $12.49
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New
Releases | SHANE
NICHOLSON Faith & Science
The second solo album from Australian singer Shane Nicholson delivers a introspective
weariness successfully navigating into the sea of confessional male singer-songwriters
while remaining graceful and interesting. Ben Preece said in Time Magazine, "His
vocals, although sombre and relaxed, never tire, instead quickly becoming captivatingly
reassuring with Nicholson delivering honest mini-stories which are convincingly
autobiographical." Look no further for the "next Neil Finn." Nicholson's
gorgeous, weary storytelling picks up where the finest Neil Finn leaves off. --
Jeff Weiss, Miles of Music (Virt Records) REVIEW
+ SOUND CLIPS CD $15.98
CHRIS BATHGATE A Cork
Tale Wake
One of the leaders of the Ann Arbor and Ypsilanti folk scene, Chris writes seminal
folk songs that are at once new and old, rock and sometimes not roll, but all
seem to reel you in with the intensity of voice, lyricism, and depth. Having drawn
comparisons to Jeff Tweedy and Will Oldham, Chris has risen from the ranks of
everyday singer/songwriter to a national touring favorite. After releasing and
selling out of two separate records on his own in 2006, he was recently named
the Best Solo Artist in Michigan by Real Detroit Weekly. (Quite Scienctific) MORE
INFO + SOUND CLIPS CD $13.49
JOE ELY Honky
Tonk Masquerade "Joe Ely is a masterful writer, and much of his material
shows it. To hear him liken his love to "the breeze that blows from Corpus
Christi" ("Because of the Wind") or deny his pride without melodrama
or even melancholy ("I'll Be Your Fool") is to understand the space
between Honky Tonk Masquerade and almost anything else that has emerged recently
from the microwave oven of Nashville." -- Nick Tosches, rollingstone.com.
Track Listings: Cornbread Moon/Because of the Wind/Boxcars/Jericho (Your Walls
Must Come Tumbling Down)/Tonight I Think I'm Gonna Go Downtown/Honky Tonk Masquerade/I'll
Be Your Fool/Fingernails/West Texas Waltz/Honky Tonkin'. (CBUJ Ent.) MORE
INFO CD $10.98
JOE ELY Joe Ely Joe
Ely's first album came out while country's outlaw movement was in full swing,
but Joe Ely took it one better. This is a roots-rocking country album with tunes
by Jimmie Dale Gilmore ("Treat Me Like a Saturday Night") and Butch
Hancock ("She Never Spoke Spanish to Me," "If You Were a Bluebird")
that deserve the near-classic status their cult of fans have bestowed on them.
-- Brian Mansfield, All Music Guide. Track Listing:I Had My Hopes Up High/Mardi
Gras Waltz/She Never Spoke Spanish To Me/Gambler's Bride/Suckin' A Big Bottle
Of Gin/Tennessee's Not The State I'm In/If You Were A Bluebird/Treat Me Like A
Saturday Night/ All My Love/Johnny's Blues. (CBUJ Ent.) MORE
INFO CD $10.98
CAROLINA CHOCOLATE DROPS A
Cork Tale Wake
"Dona Got a Ramblin' Mind is a study in contrasts, perhaps even oxymorons.
The sounds found on the record are often classified as old-time, yet Dom Flemons,
Rhiannon Giddens and Justin Robinson and are all in their 20s. Furthermore, for
the last 70 years or so, the majority of folks making this type of music have
been Caucasian. But members of the Carolina Chocolate Drops are African-American,
their name a nod to the '20s black string band the Tennessee Chocolate Drops...The
bulk of the cuts here are fiddle-led tunes voiced by Robinson with harmonies from
Giddens (including Thompson's signature song, "Georgie Buck"), ancient
in origin and delivery but fresh in personality...Most importantly, an oft-stated
goal of the Carolina Chocolate Drops is to educate, but they don't approach the
subject of old-time music like academics, and they certainly don't treat the 14
traditional songs on the record like artifacts too fragile to handle. Instead,
they handle them with skills and precision passed along through playing with Mebane's
Joe Thompson, a living link to the history they celebrate
" Rick Cornell,
indyweek.com MORE
INFO + SOUND CLIPS CD $14.99
JULIANA
HATFIELD A Cork Tale Wake
The White Broken Line is a series of live performances recorded mostly in 2005
on two separate legs of her American tour in support of her last studio album,
Made In China. Some of the shows were in support of X and one song features John
Doe on backing vocals. The twelve tracks represent a raw, unadorned, soulful energy
and range from her early hit, "My Sister," to obscure deep album cuts
and fan favorites. Track Listing: Hotels/Get In Line/Oh/Necessito/Somebody Is
Waiting For Me/Rats In The Attic/Choose Drugs/Ten-Foot Pole/My Sister/Down On
Me/My Protegee/Slow Motion. (Ye Olde Records) MORE
INFO CD $12.99
FRANK
BLACK Best Of 93-03 (Bonus CD)
Track Listings Disc 1: Angeles/Ten Percenter/Czar/Old Black Drawing/I'(I Want
to Live on An) Abstract Plain/Calistan/Speedy Marie/Headache/Freedom Rock/Men
in Black/You Ain't Me/I Don't Want to Hurt You (Every Single Time)/All My Ghosts/I
Gotta Move/Bad Harmony/Western Star/Robert Onion/Hermaphroditos/Velvety/California
Bound/Massif Centrale/Manitoba. Disc 2: Deadman's Curve/Raiderman/My Terrible
Ways/I'll Be Blue/Johnny Barleycorn/Ten Percenter/Dog Gone/Swimmer/Suffering.(Cooking
Vinyl) MORE
INFO CD $18.98
DUKE
ROBILLARD World Full Of Blues
"When I conceived of this project and convinced Stony Plain to let me record
a double disc CD, my intention was to record a set of music that touched upon
nearly all the areas of blues and blues related music that make up my sound,"
writes Duke Robillard in the album package liner notes. "Now, with a double
CD and over 115 minutes of music, I feel like I have made a statement that is
true to what I am about." (Stoney Plain Music) MORE
INFO CD $16.98
TAB
BENOIT Power Of The Pontchartrain
Produced by veteran David Z (Prince, Kenny Wayne Shepard) "Power of the Pontchartrain"
delivers an exciting blend of R&B driven roots music that many critics feel
just maybe Tab Benoit's best record yet. (Telarc) MORE
INFO CD $16.99
DWIGHT
TWILLEY Sincerely / Twilley Don't Mind (Reis)
Track Listings: I'm On Fire/Could Be Love/Feeling In The Dark/You Were So Warm/I'm
Losing You/Sincerely/Tv/Release Me/Three Persons/Baby Let's Cruise/England/Just
Like The Sun/Here She Comes/Looking For The Magic/That I Remember/Rock And Roll
'47/Trying To Find My Baby/ Twilley Don't Mind/Sleeping/Chance To Get Away/Invasion/I
Don't Know My Name (Bonus Track)/Shark (In The Dark) (Bonus Track)/Didn't You
Say (Bonus Track)/You Never Listen To My Music (Bonus Track). (Raven) MORE
INFO CD $21.98
WIDESPREAD
PANIC Choice Cuts: The Capricorn Years 1991-1999
Track Listing:Travelin' Light/Chilly Water/Love Tractor/Weight Of The World/Papa's
Home/Ain't Life Grand/Blackout Blues/Rebirtha/Aunt Avis - (with Vic Chesnutt)/Blue
Indian/Climb To Safety/Surprise Valley/Pickin' Up The Pieces - (live, with Branford
Marsalis)/Pigeons - (live). MORE
INFO CD $13.98
NEANDERTHALS
Latest Menace To The Human Race Recorded in 1994 at the now legendary
studios in London, this classic Neanderthal album has been re-issued by Spinout
Records. The Neanderthals take their influences from 60's garage-frat rockers
like The Sonics and The Trashmen along with Link Wray. Producer Liam Watson later
went on to fame for producing The White Stripes smash album "Elephant".
Eddie Angel (Los Straitjackets) plays guitar and penned many of the songs. Boz
Boorer (Morrissey's guitarist) blows mean Rock'n'Roll sax. (Spinout Records) MORE
INFO CD $16.98
DAVID
JOHANSEN Here Comes The Night (Reis)
Track Listings: She Loves Strangers/Bohemian Love Pad/You Fool You/My Obsession/Marquesa
de Sade/Here Comes the Night/Suspicion/Party Tonight/Havin' So Much Fun/Rollin'
Job/Heart of Gold/Here Comes the Night (Live). (American Beat) MORE
INFO CD $10.98
ROSE
MADDOX This Is Rose Maddox
Track Listing: Philadelphia Lawyer/Let Those Brown Eyes Smile At Me/Old Black
Choo Choo/Single Girl/Dark As a Dungeon/This Old House/Sally Let Your Bangs Hang
Down/Rusty Old Halo/Dream Of the Miner's Child/Ashes Of Love/Silver Threads And
Golden Needles/Foggy Mountain Top/Amazing Grace/Rocky Top. (Arhoolie Records) MORE
INFO CD $10.98
TOM
T HALL We All Got Together & Storyteller
Both of These Albums Registered on the Upper Reaches of the Country Chart in 1972,
and Are Now Reissued Here on CD for the First Time. Digitally Re-mastered, These
Two Exemplary Albums Are Now Reissued Together on One CD for the First Time. Included
Here is the Country #1 Song, 'old Dogs, Children and Watermelon Wine', Considered
by Many Fans to Be Hall's Finest Recording. Track Listings: Turn It On, Turn It
On, Turn It On/Souvenirs/Pamela Brown/Bourbon Man/Promise & The Dream/She
Gave Her Heart To Jethro/Coot Marseilles Blues/Monkey That Became President/Pratt
Street/High Steppin' Proud/Me & Jesus/More About John Henry/When Nobody Wants
Your Body Anymore/Windy City Anne/Story Of Your Life Is Your Face/Willy The Wandering
Gypsy & Me/St. Louis Named A Shoe After Me/Old Dogs Children & Watermelon
Wine/Rolling Mills Of Middletown/Grandma Whistled/Piece Of The Road/One More Song
For Jesus.(Hux Records) MORE
INFO CD $17.98
JULE
BROWN Soldier In The 9th
Jule Brown's 2006 release, Smoke and Mirrors, was an impressive third album from
this singer-songwriter from North Carolina. Jule used his subtle word-play and
minimalist song structure to send heavy messages while keeping the music light
and danceable. On Soldier in the 9th, this core structure to the "Jule Brown
sound" is continued and expanded by keyboards. The Hammond B-3, Wurlitzer
and Rhodes conjure images of reggae beats, Procol Harum, Dylan and a host of other
influences, while continuing his wry commentary on life in America. (Enabler) MORE
INFO CD $14.49
TINSLEY
ELLIS Soldier In The 9th
Moment Of Truth is a tour de force of commanding, soul-baring vocals and a whole
new level of blues-drenched guitar heroics. From the storming intensity of "Stare
At The Sun" to the frisky rock of "Somebody," from the groove-centric
"Tell The Truth" to a funky take on the Sam & Dave classic "I
Take What I Want," Tinsley leaves no doubt this is the finest work of his
career. (Alligator Records) MORE
INFO + SOUND CLIPS CD $14.99
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Back
In Stock |
IT'S
A CRACKER! DEAD ROCK WEST Honey and Salt
A mash of jangly power pop, twangy rock, and blending vocal harmonies along with
passionate hook-filled songwriting makes Dead Rock West`s Honey & Salt a hard-charging
debut. Energetic, like their musical heroes X, the band defies easy categorization
as they pull from country rock as much as punk without bending to either. Southern
California-scene vets Frank Lee Drennen and Cindy Wasserman spark when they harmonize,
the music jumps out making this a fantastic debut. -- Jeff Weiss, Miles of Music
(Populuxe) REVIEW
+ SOUND CLIPS CD $12.99
IT'S
A CRACKER! HALF KNOTS Color Them Blue
St. Louis scene veterans Half Knots return in 2007 with another collection of
grand, soulful, melancholic twang pop. Acoustically driven, but never without
forward momentum. The Half Knots have weaved together 11 tracks that carry forth
the glorious moments of the Jayhawks, while imbuing the tracks with a bit of St.
Louis blues. The accolades for their 2005 debut were warranted. Color Them Blue
delivers as a beautifully executed follow-up. Jeff Weiss, Miles of Music (self-released) REVIEW
+ SOUND CLIPS CD $9.99
GRAHAM
PARKER 103 Degrees In June (Last Call on these!)
Signed/Numbered limited edition CD of 2000! June 2005 Graham Parker and the Figgs
rolled into Chicago for the last show of their tour. 103 Degrees in June documents
that night when the music takes over, when the crowd and the band feed off one
another and no one minds being soaked to the skin. Hot? Hell yes, it was hot.
GP and the boys were in top form from their tour and they tore through killer
versions of songs covering the length of GP`s legendary career. Track Listings:
Don`t Get Excited/Soul Shoes/Stick to Me/Vanity Press/Nothing`s Gonna Pull It
Apart/If It Ever Stops Rainin`/Bad Chardonnay/Dislocated Life/Brand New Book/Local
girls/Pourin` It All Out/Hotel Chambermaid/The Raid/Hold Back The Night/There`s
Nothing On The Radio/Saturday Night Is Dead. (Bloodshot) REVIEW
+ SOUND CLIPS CD $12.99
IT'S
A CRACKER! SONS OF BILL A Far Cry From Freedom
Sons Of Bill sing of small town dreamers and homesick travelers. And the opening
track`s lyric of "Take me Back To The Time when the end of the world was
the county line" says a lot about them. Imagine the tougher East coast cousins
of I See Hawks In LA, though without the "cosmic" edge. The Virginian
quartet is led by the songwriting talents of James Wilson, and his brother Sam
on a few tunes, and the band shines with both smart and catchy lyrics. "Far
Cry" is a tough and groovy Southern Rocker with banjo backed power chords
and a ripping guitar solo. The muscle of this track gives way to the more introspective
bit of acoustic Americana, "My Hometown", a fine example of the strong
theme that runs through A Far Cry From Freedom. One wonders what heights they
might reach once they've seen the world. -- Robinson, Miles Of Music (self-Released) REVIEW
+ SOUND CLIPS CD $12.49
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New
DVDs |
RAY CAMPI Rockabilly Man DVD In
the mid 1980s Rollin' Rock Records ceased issuing new material, but Ray Campi's
profile as a rockabilly artist was maintained via live appearances, such as the
show captured on this DVD, and with archive material being leased to specialist
labels worldwide. Track Listing: Rockabilly Man/Hollywood Cats/Where My Baby Goes/Lucky
To Be In love/My Hearts On Fire/Cherokee Boogie/Wild Side Of Life/Release Me/How
Low Can you Feel/Caterpillar/Booze It, It Ain't Me/Quit Your Triflin'/Rattlin
Daddy/I'm Coming Home/Honky Tonk Man/Pan American Boogie/Tore Up/Steel Guitar
Rag/Rockin' At the Ritz. (Cherry Red UK) MORE
INFO DVD $26.98
ELVIS
COSTELLO Live: A Case For A Song Filmed
at the BBC in London, features Elvis Costello with the Attractions, the Brodsky
Quartet, and the White City Septet. Track Listings: Little Atoms/Pump It Up/Why
Can't A Man Stand Alone?/You Bowed Down/Temptation/Veronica/Indoor Fireworks/Pills
And Soap/I Almost Had A Weakness/The Birds Will Still Be Singing/God Only Knows/Upon
A Veil Of Midnight Blue/Almost Blue/All This Useless Beauty/Shipbuilding/Riot
Act/ Man Out Of Time/Complicated Shadows/It's Time/I Want To Vanish. (Rhino) MORE
INFO DVD $14.98
COUNTRY
JOE BAND Turned Up & Turned On This
performance was filmed & recorded at South Parade Pier in Southsea, England
on June 13th 2004. It includes the original line-up playing a 19-song set and
features an exclusive interview with Country Joe. In 2004, Country Joe re-formed
some original members of Country Joe and The Fish as the Country Joe Band - Bruce
Barthol, David Bennett Cohen, and Gary "Chicken" Hirsh. The band toured
Los Angeles, Berkeley, Bolinas, Sebastopol, Grants Pass, Eugene, Portland and
Seattle. They then made a 10-stop tour of the United Kingdom and played at the
Isle of Wight and London. This excellent performance was filmed & recorded
on that leg of the tour. Track Listing: Bass Strings/Masked Marauder/Who Am I/Grace/Flying
High/Happiness Is A Porpoise Mouth/Not So Sweet Martha Lorraine/Untitled Protest/Cakewalk
To Baghdad/Superbird/Janis/Summer Of Love/Oh Jamaica/Section 43/Entertainment
Is My Business/Rock & Soul Music/Save The Whales/This Land Is Your Land.(MVD) MORE
INFO DVD $19.95
DEGRASSI
THE NEXT GENERATION SEASON 5 In
case you thought that Degrassi couldn't get any more intense...think again. This
season, the challenges get harder, the lessons get tougher, and the path to self-discovery
becomes more dangerous than ever. Emma goes to extremes to lose weight, Manny
makes a decision that tarnishes her reputation, and Paige questions her sexuality.
Relationships will begin or rekindle...and some couples will meet their bitter
ends. 19 episodes as originally produced and director's cut are included. Extras
include bloopers, deleted scenes, original auditions, character and cast bios,
Degrassi yearbook, Cassie Steele interview, and MADD PSA with Simple Plan music
video and interview. MORE
INFO DVD $49.98
|
What's
Happening Around the MOM Offices | This
week you will read about the fifth biggest holiday in America, the madness of
figuring out who is who, and the big paycheck that must be due expert analysis.
SMACK
DAB IN THE MIDDLE OF NEXT WEEK is July 4th. Those of you reading from these borders
will know it as Independence Day (and the day to purchase contraband explody things
from just across the county line). Those of you from the UK might view the day
as a sad one when a bunch of rag tag soldiers defeated the greatest military power.
Those of you from other countries probably know it as the day you call America
and get no answer and have no idea why.
The
Mangler will be attending the parade in his lovable adopted hometown of Sierra
Madre. That is, if he gets released from Beer Jail on time. The town hosts a beer
garden the night before. Then the town has a parade replete with local "entertainment."
Presumably, the entertainment it is not the portion of the population who were
just released from Beer Jail.
The
Queen and Your Jester will likely assume the annual strategy of closing all of
the windows as tightly as possible, turning up the television and praying that
the dogs do not hear the popping of locally fired, illegally acquired explody
things.
Fortunately,
Miles, now hitting 15 years, has become a largely deaf big old guy so he barely
notices what used to send him into utter panic. Merle doesn't care for the popping
and will attempt to hide underneath us... literally. We have no idea how Satchel
will react, but we'll have all doors and gates secured so he can't bolt if he
freaks out.
Top
five holidays for today. Thanksgiving (eat!), Christmas/Hanukkah (presents and
eat!), Memorial Day (Indy 500 race), Flag Day (we celebrate, uh, the creation
of the flag?) and then 4th of July (picnics and scared dogs).
Hooray
for those of you celebrating Independence. Sorry for your loss for those of you
who are not yet over our Independence. And, we (and the entire country) will be
back to work on Thursday for those of you that get voice mail.
WE
HAD A SECONDARY SERVER MELT DOWN THIS WEEK. It was working fine, Your Jester installed
a Service Pack and then it just wouldn't power up again. No fan. Nothing.
The
net result -- as we wait for the server's repair or replacement --is The Mangler
has momentarily moved his desk and computer into our small office. Cozy! Then
an interesting thing happened. Your Jester randomly pulled from the submissions
pile, glanced at the disc, decided the cover wasn't scary but was put off because
there was no contact information inside the package. At the least, we usually
get a name and phone number scribbled in the finest Bic pen on a torn piece of
notebook paper.
Despite
that, Your Jester put the disc. Immediately, it is obviously a terrific record,
well packaged and sellable. Then The Mangler proves why we keep him around (even
if it is overly cozy at the moment). He says, "That's the guy from Diesel
Doug." Sometimes we get caught in the churn, trying to turn product, trying
to keep a pipeline filled we forget that underlying it all are people trying to
make their way.
FOUR
OUT OF FIVE LIBRARIANS find Your Jester to be amusing. Two out of five bartenders
would prefer serving Your Jester's bourbon neat instead of on the rocks. But 60%
say Makers on the rocks is ok. See how this works? Somebody got paid for these
studies. (Ok, nobody got paid, but the point is someone could have been paid to
write those kinds of studies.) With that, I'm going to offer Your Jester's Unscientific
Analysis of the General Customer Attitudes In The Maturation of the Internet and
Offshoring of Customer Service.
No,
it doesn't spell out something clever with the initials. Your Jester writes this
on Thursday just before the missive goes. Creating one of the clever titles that
spells out a word would likely take an extra hour or two.
Back
to the unofficial study, numbers indicate that customers expect to be screwed
with by companies. They've become way more cynical and impatient. Ok, where is
my grant?
Earlier
this week, our office DSL starting sputtering everyday at around 3:00 local time.
We always take a performance hit as people start getting home, logging on and
eating up local bandwidth. this, though was different. This was a failure of service.
A call to the provider led to a conversation with "John." Your Jester
is not making up the "John" part. That's the Americanized name this
gentleman was using. The call was to somewhere in Southeast Asia. This was after
going through a completely frustrating voice-activated phone tree to even get
to "John".
After
much "analysis" it was determined that a router in Glendale, California
was experiencing trouble. "John" has no idea where Glendale is. John
has no idea where I am. Technicians reported service should be restored within
the next three hours. No, I shouldn't call back at three hours and one minute
because that is an estimate.
All
John wants to do is fill out the fields on his screen, get rid of me, after mentioning
that a performance survey would be coming my way and it would really help him
if I could take 10 minutes out of my busy day to complete it.
That
was Thursday.
Friday
was similar. Again, failure in the afternoon. Again, an estimate of time to be
fixed. That led to an early visit to the Makers Mark, where three out of five
bartenders agreed Makers on the rocks was ok.
Monday...
again, a failure. This time when I called I heard all of the same answers. this
time, I got the supervisor on the phone. He repeated word-for-word exactly what
the earlier tech had told me. By the way, and I'm not making this up, the supervisor
was also named "John." Very "Buckaroo Banzai."
After
he finished his spiel, I recounted the events of the last three business days.
He could see that on his terminal so he was aware I was being "persistent."
And, this is where we all get annoyed with customer service.
He
begins to tell me why he can't yet give me a credit for lost time because I haven't
reached some kind of inconvenience threshold (my words). I explain to "John"
that I'm not calling to get a credit, I'm calling because I want my DSL to work
and if they can't do it, I can find someone to provide me that service.
You
see the lesson here? We're aware that if we give crap service customer go elsewhere.
We aren't so arrogant that we believe that you have no other choices. But, customers
have come to expect that a company is going to be a pain to deal with, that the
customer will get stuck in a godawful phone tree and be forced to talk to someone
in a "call center" in India. So, we are not surprised when calls and
e-mails come in where the customer, especially newbies, expects to get the runaround.
When I call customer service I expect to be frustrated.
I've
learned to not let calling customer service bother me as much as it once did.
Credit the Makers Mark, maturity, acceptance... whatever gets you through the
night.We've learned that socially, we are learning to expect to have to "be
aggressive" with companies to get what we want. Maybe it is the old hippie
in me (even if I was too young to be a hippie) but life is too short to put people
through that experience while chasing a profit. So, I'm also learning that folks
come to us ready for battle even if, logically, it makes no sense. We're learning
to accept that and not take it personally.
We
will never be faceless. We'll always do the best of our abilities, and, increasingly,
the public will expect that is all a ruse to get more money out of them. That's
the way it is.
Put
that in your PhD pipe and smoke it. Where is my grant money?
Until
next week,
The
Queen, Your Jester, and The Mangler | |
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